FEATURE Archives | Page 3 of 9 |

“Contactless” Customer Service

By Bill O’Donnell – We were fortunate when we got hit with what we did, and with the marketing tactics we employed, that we were able to actually deal with it because we started the quarter in the 55% range of self-installation. We were at about 70% when everything changed and we’re over 90% now for self-installation

The Explosion of Telehealth has IT Infrastructure Playing Catch Up

By Theresa Dudley – A successful telehealth infrastructure also needs to be flexible and scalable enough to handle Internet of Things (IoT) integrations, wearables and increasing numbers of providers and patients using their personal devices to access telehealth.

The Near Future of Latency

By CableLabs — One of the first efforts CableLabs engaged in was to address what is known as “buffer bloat,” increased latency caused by large packet buffers in cable equipment. This was initially addressed by providing controls to manage the size of the packet buffers, allowing a reduction in latency.

IoT to Improve Emergency Services

By Chuck Chapman – There are several emerging technologies that will improve emergency management in cities and municipalities. These emerging technologies will better their service to their constituents and personnel through the deployment of Smart City solutions.

Smart Cities — Creating a Brighter Future

By Alison Barlow – A digitally inclusive city is one where all individuals, including the most disadvantaged, have access to online resources, as well as the skills to use them meaningfully.

Smart Cities — Better Cities For Everyone

By Rolando Barja – The migration of habitants to urban areas has become one of the main problems in the development of today’s cities. With the great combination of people and various technologies, we use creativity to make these “new cities” more sustainable and efficient.

‘Open Security’ Is More Important Than Ever

By Matt Tooley – A computer science example of security through obscurity would be hiding or hardcoding a user’s passwords inside the binary code for an application. The idea here assumes the application is secure because the attacker won’t read or reverse engineer the password-containing code.

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